Office frequently asked questions
Find answers to commonly asked questions about Office and Office 365. Visit the Office 365 for business FAQ for more questions and answers for business users.
What’s the difference between Office 365 subscription plans and Office as a one-time purchase?
How do I know my PC or Mac can run Office?
Will Office be identical on a PC, a Mac, and a mobile device?
Can people with an earlier version of Office open documents I created using Office 365 or Office 2016?
Do I keep control of my documents with an Office 365 subscription?
Is Internet access required for Office?
What is a Microsoft account and why do I need it to try or buy Office?
What is the maximum number of Office licenses I can activate using the same Microsoft account?
About Office trials
Can I try Office before I buy?
What steps do I need to take to sign up for the trial?
How do I cancel my trial before it ends?
What happens when my trial ends?
Can I sign up for another trial with a different subscription?
Product keys, redemption, and activation
I purchased Office. Where can I go to set up my account and install Office?
What is a Product Key and where do I find it?
Do I need to keep my Product Key?
Should I use my existing Microsoft account or create a new one?
What happens if I buy or redeem multiple Office 365 subscriptions?
Language support for Office
Which Office products are available in my country/region?
For which languages is Office available?
Can I use Office in languages other than the one I originally purchased?
What is OneDrive?
How much OneDrive storage do I get with Office 365?
Which Microsoft account should I sign in with when using OneDrive?
Are my documents stored in OneDrive also available offline?
What happens to the files I stored in OneDrive if my subscription expires?
I deactivated the subscription sharing for a household member. What happens to the documents they stored in OneDrive?
About Skype minutes
What are Skype minutes?
Which countries/regions are included with Skype minutes?
Can I use Skype minutes to call a country/region that isn’t included?
How do I activate my Skype minutes?
Office 365 University
What is Office 365 University?
In which countries/regions is Office 365 University available?
Download and install Office
How do I install Office?
I have several Office 2016 or 2013 (one-time purchase) installations under the same Microsoft account and I need to reinstall one of them. What do I do?
How many devices can I install Office on if I have an Office 365 Personal or Home subscription?
Can I install Office on my Mac?
Can I install Office on a PC that already has an older version of Office on it?
How long does it take to download and install Office?
How do I access my applications after I've installed Office?
Should I install the 32-bit or 64-bit version of Office?
How can I change which devices have Office 365 installed?
How do I uninstall Office?
How do I obtain a back-up copy of my Office product?
What mobile apps are available for Office?
How do I make sure I always have the latest Office applications?
I have Office for Mac 2011 as part of my Office 365 subscription. How do I get the latest version of Office for Mac?
Managing your Office 365 subscription
How do I manage my Office 365 subscription?
When does my subscription start?
Can I share my subscription benefits with members of my household?
What happens when I convert my subscription from Office 365 Home to Office 365 Personal or to Office 365 University?
What happens when I convert my subscription from Office 365 University to Office 365 Personal?
Why can’t I have both an Office 365 Home subscription and an Office 365 Personal or Office 365 University subscription?
What happens when my subscription ends? How can I continue to work with my documents?
Renewals, cancellations, and billing
Will I be notified before I’m charged?
How do I renew my Office 365 subscription?
Will I keep my remaining subscription time if I renew early?
How do I cancel my Office 365 recurring billing subscription?
What billing options do I have for my Office 365 subscription?
Support and resources
Where can I get technical support?
Are there other support options?
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